Remote Support

Let us help

Did you know we can resolve up to 90% of IT issues remotely?

To start, simply click the SplashTop button to download and launch our secure remote access tool. Once ready provide us with the Session Code and let us take care of the problem for you.

No software is permanently installed on your computer, and once we’re finished, you can close the window to immediately end the session and disconnect us.

Fast, safe, and hassle-free support—right when you need it.

Extra steps for MacOS

To allow remote access, Splashtop needs several permissions that require manual confirmation:

  1. Go to System Settings → Privacy & Security
  2. Under each category—Screen Recording, Accessibility, Full Disk Access, Microphone—enable Splashtop SOS.
  3. If it’s not listed, click “+” to add it from Applications.
  4. After enabling each permission, you may see “Quit & Reopen”—click that.
90% of issues can be resolved remotely

Let us help

90% of issues can be resolved remotely

Let us help

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If you require assistance or impartial advice, please don’t hesitate to get in touch.

Address
17A Broad Street
Seaford
East Sussex
BN25 1LS
Contact
help@tc-itservices.com
01273 987926
Opening Times
Mon - Fri: 09:00 - 17:00