1. Policy Statement

Your privacy is important to us. Total Computer IT Services Limited (known as TC-IT Services) take the privacy of our clients seriously.

This privacy policy explains what personal data we collect from you, through our interactions with you and how we use that data.

2. How we receive data and how we may use it

TC-IT Services receive/store your personal or company data when you request IT Support or related services from our company.

This statement explains how we process personal and company data received into our organisation. When you request IT Support from TC-IT Services you MUST consent to us collecting and storing your personal or company information. TC-IT Services will not be able to assist you without you consenting to us storing your data. This may include but is not restricted to your name; contact details; address  plus any other technical information related to your IT Systems.

During telephone conversations and face to face meetings we may collect personal or your company information in order to provide you with IT Support. TC-IT Services will never share personal or company information with a third party without your explicit consent.

Due to the nature of our industry we keep all your technical information on file as we do have repeat support requests even after a long period of time. For this reason, your consent includes explicit consent to retain your personal or company details until such time as you wish us to delete your records from our database or refrain from further engagement.

If you do not consent to TC-IT Services storing your personal or company data, this would make it impossible to provide you with IT support and related services so we would therefore not be able to do so.

3. Cookies

A cookie is a small text file that is downloaded on your hard drive when a user accesses a website. It allows the website to recognise that individual’s device and store some information about the individual’s preferences or past actions.

In order to comply with GDPR, TC-IT Services must:

  • tell you the cookies are there;
  • explain what the cookies are doing and why; and
  • get your consent to store a cookie on your device.

How TC-IT Services uses cookies

Cookies are used in order to make our website work more efficiently and to provide us with information when you contact us. TC-IT Services do not use advertising cookies.

The first time you visit our website you will be asked whether you consent to us storing cookies, as detailed in the table below.  If you do not consent you will still be able to access our website, however your ability to carry out certain functions may be limited.

To find out more about cookies, including how to see what cookies have been set and how to manage and/or delete them, visit www.aboutcookies.org or www.allaboutcookies.org

4. Our Promise to our Clients

We will never share our clients personal or company details with a third party without the client’s explicit consent.

5. Request to access personal or company data

Under the GDPR you have the right to ask for access to your personal or company information. Once TC-IT Services have verified your identity we will provide the information you requested within 30 days.

In the unlikely event you find personal or company data stored about you by TC-IT Services is inaccurate, you must advise us immediately. We will amend your details within two weeks.

6. Request to have data removed or deleted

Upon receipt of a request to delete personal or company date, TC-IT Services will ensure that your data is deleted within 30 days.

In the event that you wish to be erased from our database you should contact info@tc-itservices.com Please make it clear that you wish to be erased.

7. Notification of Breaches

Whilst TC-IT Services do not store, or at any time request, financial information from clients, we do store personal information about them and their companies. We are aware of our responsibility as an IT Support company to protect your information and to only share details with third parties upon receipt of your explicit consent. All of our systems are protected and only TC-IT Services staff and consultants working for TC-IT Services have access to the information stored.

In the unlikely event that our computer systems are compromised and there is a potential loss of confidentiality we will report this breach to you.

In the unlikely event that personal data is taken or exposed from the records of TC-IT Services without our consent, we will provide reports surrounding that exposure within 72 hours of being notified of such an event and take any action necessary to restore security of your personal or company data.

8. Access

If TC-IT Services receive a request for access to personal or company information we will verify your identify before releasing your data to you. We will not release information to any third party. If you would like to make a request for access to your personal information please contact: info@tc-itservices.com

 

Alternatively you can contact us by writing to us at:

TC-IT Services

1 Rectory Road

Newhaven

East Sussex

BN9 0RA

9. Complaints Procedure

If you have a complaint about the way your data is stored or handled by TC-IT Services, please contact us at: info@tc-itservices.com

Alternatively you can contact us by writing to us at:

TC-IT Services

1 Rectory Road

Newhaven

East Sussex

BN9 0RA

10. Escalated Complaints

If you remain unhappy with the handling of your data you can complain to the ICO:

 

TC-IT Services

1 Rectory Road

Newhaven

East Sussex

BN9 0RA

11. Change to our privacy policy

This privacy policy may be changed by TC-IT Services at any time. Any changes to our Privacy Policy will be updated on our website. If you have any questions or concerns, please email us at info@tc-itservices.com