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Windows 10 is here
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Windows 10 is here and is now available as a free upgrade for Windows 7 and Windows 8.1 users. While millions are performing the upgrade this week, it is reported that Microsoft is working hard on updates and fixes behind the scenes. I suggest waiting and testing Windows 10 thoroughly … Read More

Images thumbnails not showing in Windows
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I came across this issue today where a customer could not see any previews of the pictures in his picture library and only the icons where shown. To fix this I had to do the following; Within File Explorer (previously known as Windows Explorer) Click Organize and then Folder and … Read More

Remove Windows Update Services and the WSUS folder
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Windows Update services is a good idea but for smaller companies running SBS 2011 or 2008 the WSUS directory grows and ends up using a lot of the disk space.  Also the WSUS database uses up a lot of memory on the server. You can uninstall WSUS to claim back … Read More

Eject a CD from a Mac without a Mac Keyboard
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I was working on a customer’s Mac the other day and came across this issue as I was using a PC keyboard and needed to eject an installation CD. There are two ways in which you can do this; Using a PC keyboard you need to hold down F12 as … Read More

How to show the Library folder on Mac OSX Lion
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To temporarily reveal the ~/Library folder you need to do the following; Open Finder and on the menu bar, at the top, select Go to reveal the drop-down menu. Hold down the Option key (marked ALT) and you will see the ~/Library folder appear. You may now select this ~/Library … Read More

Scrolling issues after upgrading to OS X Mavericks
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I have come across an issue where I was having scrolling issues after upgrading to OS X Mavericks within Web Browsers and I had to close and re-open the app to get scrolling back but it would only work for some time. The only work around that I can find … Read More

Update Windows 8 to Windows 8.1
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Microsoft has released Windows 8.1 as a free update for Windows 8 users.  It is pretty straightforward to do the update and here is a summary of what you need to do; Press the Windows Key to get the Start screen and then select the Store tile. Click on the … Read More

Screen rotated by 90 degress in Windows
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I came across an issue the other day where a customers screen had been rotated by 90 degrees and they couldn’t figure what they did to do this. We found that there are some keyboard combinations that change your screen rotation which they must have accidentally pressed. Basically if you … Read More

How to update your iPad or iPhone to iOS7 when it is released
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iOS7 is due to be available for download in the UK after 18:00 this evening.  There are two ways in which you can easily update your devices; Update Wirelessly Go into Settings>General>Software Update When the update is ready it will give you the option to Download and Install it. Update … Read More

RDC for Mac error – Problems during the License Protocol
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I came across an issue where I could no longer remote desktop to a Windows Terminal Server after installing Remote Desktop Licenses on it and I got the above error.  It turns out that this is a bug and you need to update to RDC for Mac v 2.1.2 which … Read More

Clear out temp files in Windows
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One simple way in which to help speed up your PC is to clear out the temporary files that build up over time.  You can use the Disk Clean Up Utility to do so. Click start and then typing in disk cleanup in the search box. Then go to Settings, … Read More

How to burn ISO disc images in Mac OSX
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To burn an ISO disc image to a CD or DVD in Mac OSX you need to do the following; Go into Disk Utility (Go, Utilities and Disk Utility in the finder context menu.) Open the ISO image you want to burn with Disk Utility (via “Open with” in the … Read More

Change the privacy settings in Facebook
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There are three places that you can go to change the privacy and security settings on a Facebook account. To access the settings you need to logon to Facebook and then click the gear icon on the top right hand corner. Privacy Settings I suggest setting “Who can see my … Read More

SBS not showing users in the SBS Console or POP3 Connector
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I came across an issue where a user account that was not created via the SBS Console was not showing up in the SBS Console or in the POP3 Connector.  To get the user to show in the console you need to do the following; 1. Open Active Directory 2. … Read More

Convert Documents to PDF
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We are often asked how to convert documents to PDF and I recommend BullZip PDF Printer to do this. Once installed you simply open the document you want to convert, choose to print it and select BullZip as the printer.  You will then be asked where you want to save … Read More

Take a screenshot on a Mac
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Below are the keyboard combinations that you can use to take a screenshot on a Mac; Command-Shift-3 – This takes a screenshot of the entire screen and saves it to your desktop. Command-Shift-4, then select an area – This takes a screenshot of the selected area and saves it to … Read More

Setting the default program to open files in Windows
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I often get calls from people saying that they are trying to open a file and the wrong program is opening it.  This is easily sorted by doing the following steps (I will use a PDF file in this example); 1. Close all running programs (email, internet etc.) 2. Click … Read More

Creating an Image Backup on a Windows 7 PC
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It is easy to take an image backup of your PC in Windows 7 which you can use to restore your entire system. All you need is a removable hard drive (you can also backup to DVD and network but a hard drive is much easier) and then to follow … Read More

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