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Disable Programmatic Access in Outlook
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We had a customer log a call today as they where using an application which sends an invoice email message to their customers. The application did this through Outlook however for each email they sent out they got the following warning message about Programmatic Access in Outlook: A program is … Read More

File Explorer Crashing Windows 10
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We all use File Explorer on our PCs to browse our files and folders to carry out our daily tasks. It gives us fundamental access to our documents and files on our computers and we heavily depend on it everyday. We have spotted a recurring issue within Windows 10 whereby … Read More

Microsoft Office Professional 2013 encountered an error during setup
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We came across a frustrating issue today where we simply could not install Microsoft Office 2013 Professional on a Windows 10 computer with the Anniversary Update.  Setup would start, then almost instantly stop and just say the following; Microsoft Office Professional 2013 encountered an error during setup We spent over … Read More

2TB Partition Size Limit in Windows
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The other day I was trying to install Windows Server on a 5TB disk array and I wanted to create one large 5TB partition.  When selecting the 5TB volume Windows always created a 2TB partition and would not create anything bigger. To fix this 2TB partition limit you can do … Read More

USB Device Not Recognised in Windows
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USB devices are used on every single PC, they are a fundamental method of how we interact with a machine. Everyday we use a mouse and keyboard, maybe use a memory stick or even connect a phone charger to our PC. We use USB devices so often and become dependent … Read More

Wi-Fi Does Not Have A Valid IP Configuration
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On numerous occasions in recent months, laptops and devices running Windows 8, 8.1 and 10 have been encountering the same wireless network issue. It might be that you have switched on your laptop, connected to your wireless network and noticed that you have no Internet access. You have tried to … Read More

Can ping a computer but not browse to it
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I came across a strange error the other day whereby computer1 was able to ping computer2 but computer1 could not browse to it.  I tried various things on both computers, disabling anti virus and firewalls but could not get them to communicate properly.  In the end, and after some research, … Read More

Ransomware Virus Attacks
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We have seen an increased outbreak of Ransomware Virus Attacks over the last few weeks and we have had a number of attempted attacks on our clients. These viruses encrypt all the data on your network, rendering all your files unusable and demand a ransom fee to de-crypt all your … Read More

How To Get My Computer Back
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Do you remember that icon that always sat on the top-left corner of your computer screen? That’s right, the shortcut on your desktop that you clicked on and used to navigate almost anywhere on your PC. I am sure you remember it, we have all used “My Computer” before. Unfortunately, … Read More

SBS2011 backup report emails – Error has occurred while sending
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We like to get email notifications about our customer backups and we ran into a an error when configuring one of our sites. While configuring SBS2011 backup report emails I received the following error message; To Fix the SBS2011 backup report emails you need to do the following Go into Exchange Management … Read More

Export Outlook account settings to another computer
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Changing over to a new computer can be a tedious task especially if you have multiple email accounts and settings in Outlook. However you can export and import accounts in Outlook 2007, 2010, 2013 and also Outlook 2016 fairly easily by following the steps outlined below. The only thing you … Read More

Polycom VVX 410 Phone To Factory Default
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  Polycom phones sometimes come preconfigured – perhaps you have tried accessing the advanced settings on your pre-owned Polycom VVX 410 phone and notice that the administrator password has been locked to its previous owner or provider. This guide will show you the definitive way to reset your Polycom phone … Read More

Virgin Media SuperHub blocking VPN
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If you are using a Virgin Media SuperHub and need to setup an outbound VPN connection you will find out that it doesn’t work as VPN traffic is disabled by default on these routers. To enable VPN you will need to logon to your Virgin Media SuperHub and do the … Read More

Set Google As Default On Edge Browser
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You’re new to Windows 10 and you want to browse the web, so you open up the new browser “Microsoft Edge”. You may or may not have noticed that Microsoft tends to suggest using Microsoft things… One example of this is Bing. For instance, you might start typing in the web address bar, click Enter … Read More

IDT audio panel causes Control Panel to crash in Windows 10
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As many of our customers have now upgraded to Windows 10 we have encountered various glitches and issues from the upgrades where things do not work as they did before. One of the latest Windows 10 upgrade issues we had was that the end users computer would work absolutely fine … Read More

Secure Multiple PDF Files
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You may have done a lot of searching on this subject but have not yet found one simple solution. Password protecting or securing one PDF file is easy enough using Adobe Acrobat, if you know where to look. However, you may have found yourself in need of securing more than … Read More

Why is my PC running slowly
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When you open any program on a new PC, you generally find that within a split second, the program opens. Give your PC a few years and this is not always the case; you click on the same programs and find yourself waiting for what feels like eternity until the program finally … Read More

Unread Emails on iPhone / iPad Issue
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Sometimes the Mail app on your iOS device may show an incorrect unread email count when there actually aren’t any unread mail messages in your inbox. To fix this you need to do the following. Go to “Settings” Select “Mail, Contact, Calendars” Select the mail account that shows the unread … Read More

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