A client called this morning as they were having issues with their Lenovo webcam. When trying to use the built in Lenovo webcam on their Windows 10 laptop they could not see the image from the camera and all they could see was an image with a grey background and a white camera with a cross through it, image shown below. The same image was seen in Skype and any other camera application.
To fix this I had to do the following;
- From the Windows start menu type ‘Lenovo’ until ‘Lenovo Vantage’ appears and open it (if you do not have Lenovo Vantage installed you can find it on the Windows App Store).
- Expand the window so that the top icons are displayed and click on ‘CAMEARA’ at the top of the window
- Then scroll to the bottom of the settings page and under ‘PRIVACY MODE’ choose ‘Turn Privacy Mode’ to ‘Off’.