Yesterday one of our clients encountered a very annoying error in Microsoft Excel 2016, a blank window error. Admittedly there was no actual error message, but when you can’t see any content it’s quite an issue. While we were investigating the issue we found that any Excel file we opened it would be blank or “grey”. However, we were able to open them if we went to File > Open, which was interesting.

We tried to repair, re-install and numerous other fixes but the one that ended up working was ticking a box then unticking it, how peculiar!

Steps to resolve Excel blank window error

  1. Open Microsoft Excel
  2. Go to File
  3. Options
  4. Advanced
  5. Under General tick the Ignore other applications that use Dynamic Data Exchange (DDE)
  6. Close and open Excel
  7. Then follow the same steps and untick the box

Excel Enabling DDE


What is DDE? Click to find out.

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