By the end of this post you will know how to migrate from Office UC to Webex.
Please view the guides below
For the migration you will need to have you Office UC username and password.
As well as your work email address.
Your username is case sensitive, for Example: Chris.McGuiness@tc-it.talk
When you are ready, click on the link below and follow the video guide or PDF document;
Please use this as a place to answer some your queries about Webex
Click on the plus to learn more!
Company and group contacts now filter through to the WebEx app. This can be delayed for the filtering through to the WebEx app, please allow up to 72 hours for these to fully pull through. We are aiming to have an improved refresh time provided by a Cisco fix later this year but are currently unable to confirm the date for improving the refresh time, which will come from a Cisco update.
Unified call history will be available in future updates, no current date set, and some call logs do currently filter.
Team telephony option is not directly replicated in WebEx, User Presence is available through WebEx, and works through the spaces system
As part of the change, it will switch over to being an email login – this is not able to be changed to the username.
You can set it to launch with the computer, and will automatically login, but we cannot set it to remember the login details once logged out.
If you are a Microsoft Teams user, you can add it to Microsoft Teams and then you will be able to make and receive audio and video calls using your WHC with WebEx service.
The App works in line with minimum requires and access to correct App Store access (This can be an issue for Huawei devices not able to access the google play store)- For minimum requirements, Android it Is version Oreo 8.0, for iOS it is 13.7 minimum
WebEx can be utilised alongside Go Integrator in the same way Office UC can currently to gain the functions of click to dial.
The app we use is listed on the App store purely as WebEx – without and specific additional names. (Not business or anything of similar conduct) – a screenshot of this is shared in the presentation.
WebEx basic is the like for like for the Office UC Business offering, WebEx Standard is in line with the Office UC Team – with the premium version adding a further functionality with its licence beyond this.
Contact limit on the HV.Select platform is currently 1,000 contacts for Group contacts and 500 for Personal contacts. Adding contacts directly onto the WebEx app may differ to this limit.
Yes you can to send calls to your deskphone however, for answering your deskphone is via the physical phone itself.
Go to Webex > Call Settings (at the bottom) > Notifications > Sound For Call Notificaitons (at the bottom again). Here you get a list to choose from.
1st May 2022
No as it is a direct replacement
To learn how to install click here,
Furthermore, for extra bits and more details click here
Cisco Webex is the successor to the Office UC application with our provided telephone systems.
Cisco Webex allows you to speak to whoever, wherever, whenever.
No deskphone? No problem.
Cisco Webex is the successor to the Office UC application, this will be the application that is supplied as part of our VoIP telephone services.
Customer queries, business talk, meetings, communications and more, telephones are a core need for any business.
By choosing us to support your telecoms, we can provide an easy-to-use app for you and your employees that need telephone access at home or on the go.
See download links below, if one doesn’t work for example;
I downloaded Windows one but says it cannot run this PC.
Try the Windows 32bit
Have a deskphone as well? You can send calls to your desk phone as well! Just go to the keypad and change your device.
The app is a fully-fledged phone where you need it when you need it. TC-IT have had great success using the apps when we had to work from home or when out and about. It is a great option if you don’t want to use a deskphone at all. Undoubtedly, a useful feature is to separate your personal and work numbers, none of us want our clients to reach us on our personal numbers at any time of the day… Therefore, we phone them from our work numbers and keep our professionalism.
Personally, we love the new app as it replaces both Office UC and GoIntegrator. It is easy to use, simplistic in design and is much easier hearing and speaking with colleagues and clients alike.
Contact us today to find out how you can streamline your telephone system.
This week one of our client was having trouble connecting their Macbooks with their new dock setup and I create this simple video guide on how to install the DisplyLink driver. So it allows the use of multiple display’s via the dock!
The video is below along with the download link to DisplayLink Driver, hope this helps.
A little earlier in the week, we came across an issue with Windows Backup whereby you could not see the Windows Server backup activity. Of course, this did concern us as it looked as though the backups were not running. See below:
After some digging, it turned out that the backup schedule was still in place and the backups were in fact still running.
Looking a little further into the issue, it transpired that it was the backup catalog that had become corrupt. The catalog is what stores information about your backup, such as the volumes being backed up and where they are located. When this becomes corrupt, you can no longer see information of the last backups that have run in the activity screen.
To fix the corrupt Windows Backup Catalog, please follow these steps below:
*Please note that by following these steps, you will delete the Corrupt Windows Server Backup Catalog. It is recommended that you reconfigure any backups following these steps.*
When you next open Windows Server Backup, you will then see all those backups that have in fact been running all along!
We hope that this has helped you. Here are a number of other useful guides available on our blog.
Just visit https://www.tc-itservices.com/our-blog/ to find them or visit Microsoft’s official article here
Office UC is the application to use with our provided telephone systems, communicate wherever you are.
Working from home has taken off especially with the COVID-19. To effectively work from home you need to be able to continue your work functions as normal. Customer queries, business talk, meetings, communications and more, telephones are a core need for any business.
By choosing us to support your telecoms we can provide an easy to use the app for when your staff need telephone access from home or on the go.
A fully-fledged telephone where you need it when you need it. TC-IT have had great success using the apps when we had to work from home per government guidance. Additionally, we can use it to work from home on any ordinary day. Undoubtedly a useful feature is to separate your personal and work numbers, none of us want our clients to reach us on personal numbers at any time of the day… Therefore we phone them from our work numbers and keep our professionalism.
Personally I was amazed at how crystal clear the audio was over the Office UC app than for example Microsoft Teams chat. Amazingly, it’s much easier hearing and speaking to colleagues, customers and clients alike.
Why not contact us today to find out how you can streamline your telephone system?
