In this post we will show you how to manage your safe senders and domains in the Outlook Web App
Office 365 has a very good email security and spam filtering system but sometimes it can be frustrating when you keep on getting the same old messages, from the old same senders, always going into your Junk Email folder. Simply moving these emails back to your inbox does not have any effect and the next email you get from them goes back into the Junk Email folder.
If you are experiencing this issue and you have legitimate emails that are ending up in your Junk Email, you can easily add the email address to the safe senders and domains list which effectively whitelists them and stops the problem.
If you’re familiar with Hotmail or Outlook.com mail, it is a very similar process.
Here is what you need to do in the Outlook Web App in Office 365
- Log into your Office 365 email account by going to https://portal.office.com
If Outlook doesn’t open by default, click on the Outlook app icon.
- At the top right of the screen, click on the settings wheel, and select View all Outlook settings.
- Next click on the Junk Email section and then click on the Add button by the Safe senders and domains section.
- Enter the email address or domain that you want to approve and click the save button – it is as easy as that!
Please contact us for further information or help on this topic.
Today we are going to show you how to set up Automatic Replies (Out of Office) for Outlook. Simply follow our step-by-step guide below to create Automatic Replies for Outlook.
(This guide is applicable for Microsoft Outlook 2010 onwards)
Firstly, Click on to File in the top left-hand corner
And then click on to Automatic Replies
A window will open in the centre of the screen, in order to edit/type into it click on; ‘Send automatic replies’
Please note you can set a date and time range if you want but in this example we will not set one
Now you will be able to Type into both the Inside & Outside of the organisation tabs.
I have already filled out an example of inside, please note you will need to fill out the inside section REGARDLESS whether you going to use it or not, otherwise you wouldn’t be send automatic replies.
Once you have filled out you’re inside my organisation tab, click onto the outside my organisation. (If not look above)
Now you fill out your message to anyone, outside of the company who emails you.
When you are happy with it click ok.
Now you will see the Automatic Replies section has become highlighted, which means Automatic Replies will be sent to whoever emails you, until it is turned off.
Outlook will also display a banner for you when you are not in this menu. (See below)
To turn off Automatic replies click on ‘Turn Off’ under file OR on the banner above
We hope that this has helped you add Automatic Replies to Outlook. Here are a number of other useful guides available on our blog.
The signature button causing Outlook to crash is a problem than can be infuriating to deal with. It can interfere with your work and slow down your ability to get on with the day.
However, the signature causing Outlook to crash can often be resolved with a very simple fix.
So we thought we’d share.
First of all open the Start menu and select Settings.
Then go to Apps and select the Apps and Features sub-menu within.
The next step is to scroll down through the list until you find Microsoft Office Desktop Apps and then select it.
Once you’ve found it, Uninstall Microsoft Office Desktop Apps. Once it’s completed the uninstall, restart your computer.
Finally, once you’re logged back onto the computer, re-open Outlook and add the signatures. The signature should no longer be causing Outlook to crash.
This is a relatively common issue that faces windows users. It’s caused when you have originally installed the apps version of Microsoft office, then later installed the full version. Often this comes about due to the user getting a Microsoft subscription, but not exclusively.
A good tip for anyone installing the full version of Microsoft Office would be to check for the app version beforehand and uninstall it as needed.
Doing this would prevent this issue or any other potential issues creeping into the system as a consequence of the clash between these two versions.
For other solutions to your problems, please check our blog.
A customer called unable to open outlook, which, after closing and then reopening outlook appeared to solve the problem. However, not ten minutes later the phone rang. They were now unable to open an email without outlook crashing, petulantly ignoring his request to view its contents, as it was clearly busy communicating with the server.
We did some investigating and decided removing his profile and forcing outlook to re-download the emails would solve this obviously corrupted email.
The email refused to budge from its persistent communication with the server. Our next step was compromised by Outlook 2010 struggling to keep itself running when trying to download. The large amount of data being downloaded in a single effort, caused it to crash multiple times before we moved on. A self-inflicted injury.
Outlook 2010 became a dud, but luckily we had a copy of 2013 ready to go. Once that was installed, (with it’s own issues adding insult to injury of course), next up was to try and identify what in the email was causing the problem. Forwarding the email was our next plan. But our attempt to forward the message to our own inbox, merely attempted to open the contents as part of the message. Another clear dead end.
The next plan stepped up to bat. We’ll create a folder, place the problem email into it, extract the data and read it at our end to try and find the problem.
No need to open it, no problem right?
Despite our plan being completely flawless, it immediately failed.
Once we moved the email we found that opening the folder defaulted to opening the email. So we added a second, newer email to load first. But this revealed a new issue to ourselves. Namely when we re-opened outlook, it now crashed on a second, unrelated email in the main inbox.
This exposed that there was a bigger underlying issue than a single problematic email, namely that something common to both emails was to blame, not a singular unique issue.
This called for yet another trusty “new plan”™
Using safemode, we finally managed to open the previously unopenable emails and quickly determined the issue to be HTTP Images failing to load properly. This we can do!
The solution turned out to be simply setting a registry key to block the HTTP Images for Outlook and a quick restart of the computer.
Once it had restarted, there sat the mystery email, perfectly innocent, opening as if nothing had happened.