On numerous occasions in recent months, laptops and devices running Windows 8, 8.1 and 10 have been encountering the same wireless network issue. It might be that you have switched on your laptop, connected to your wireless network and noticed that you have no Internet access. You have tried to “Troubleshoot problems” and then received the error message “Wi-Fi does not have a valid IP configuration”.
This issue can be resolved by taking the following steps:
- Right-click on the Start button on the bottom-left of your screen
- Select Device Manager from the list
- Once Device Manager opens, click on the arrow symbol or plus symbol beside Network adapters
- Within this list, one of the items will include the following keywords: “Wi-Fi network adapter/Wireless network adapter” or similar.
- Right-click on this particular item and click on Uninstall then press OK.
- Restart your laptop and then connect to your Wi-Fi as normal. You may be prompted to enter your Wi-Fi password and then you will be able to connect.
Polycom phones sometimes come preconfigured – perhaps you have tried accessing the advanced settings on your pre-owned Polycom VVX 410 phone and notice that the administrator password has been locked to its previous owner or provider. This guide will show you the definitive way to reset your Polycom phone to factory default settings. (Please be advised that this guide applies to Polycom VVX 300, 310, 400, and 410 phones).
- Step 1: Turn over the phone base and note down the 12-digit MAC address
- Step 2: Ensure that the phone is turned on
- Step 3: Press and hold the following numbers to reboot the phone: 0 1 3
- Step 4: During reboot, the phone will prompt you with an option to interrupt the boot process, do this by pressing Cancel
- Step 5: Press and hold the following numbers until you are prompted for an administrator password: 1 3 5
- Step 6: Enter the 12-digit MAC address in lowercase
After a few moments, the phone will carry out the reset to factory default settings. The administrator password will then be set to the following: 456
If you are using a Virgin Media SuperHub and need to setup an outbound VPN connection you will find out that it doesn’t work as VPN traffic is disabled by default on these routers.
To enable VPN you will need to logon to your Virgin Media SuperHub and do the following;
- Browse to your SuperHub’s IP Address (the default IP Address is 192.168.0.1) and log in with the admin details found on the back of the router.
- Go into “Advanced Settings” and click “Yes” to confirm you want access Advanced
- Choose “Firewall” from the list
- Click on “IPSec Pass-Through”, “PPTP Pass-Through” and “Multicast Pass-Through” on this page and then click “Yes” to confirm settings change
- Once done your VPN connection will work.