Remote Support
Cyber Essentials Certified

Cyber Essentials Certified

by | Jun 7, 2023 | Apple, MAC

We are Cyber Essentials Certified

It is easy to do and we were pleased to see that we had all the correct controls in place. We can now reassure our customers that we have taken the essential precautions needed to keep their organisations safe against cyber threats and attacks.

What is Cyber Essentials?

Cyber Essentials is an effective, Government backed scheme that will help you to protect your organisation, whatever its size, against a whole range of the most common cyber attacks.

Use two Mac apps side by side in Split View

Use two Mac apps side by side in Split View

by | Jul 28, 2022 | Apple, MAC

With Split View, you can fill the screen on your Mac screen two apps or windows side by side.  You do not have to manually move and resize windows.

How to Enter Split View

In macOS Catalina or later you need to do the following:

 

  1. Move your pointer to the left hand corner of you screen and hover over  the full-screen button or simply click and hold the button.
  2. When prompted choose ”Tile Window to Left of Screen” or ”Tile Window to Right of Screen” from the menu. The window will then fill that side of the screen.

     

    3. Then click a window on the other side of the screen to start using both windows side by side.

    That is it you can now work in Split View with two windows side by side. 

     

    Office UC to Cisco Webex Setup

    Office UC to Cisco Webex Setup

    by | Nov 17, 2021 | General, MAC, Software

    Cisco webex Migration

    By the end of this post you will know how to migrate from Office UC to Webex.

    Please view the guides below

     

    For the migration you will need to have you Office UC username and password.

    As well as your work email address.

    Your username is case sensitive,  for Example: Chris.McGuiness@tc-it.talk

    When you are ready, click on the link below and follow the video guide or PDF document;

    Start Mirgation here

    FAQ Page
    There is both a PDF Guide and video below on how to migrate from Office UC to Cisco Webex.

    PDF GUIDE

    Having problems?

    Contact us

    Office UC to Cisco Webex Setup

    Cisco Webex FAQ

    by | Nov 9, 2021 | General, MAC, Software

    Webex

    Please use this as a place to answer some your queries about Webex

    Click on the plus to learn more!

    Contacts and WebEx

    Company and group contacts now filter through to the WebEx app. This can be delayed for the filtering through to the WebEx app, please allow up to 72 hours for these to fully pull through. We are aiming to have an improved refresh time provided by a Cisco fix later this year but are currently unable to confirm the date for improving the refresh time, which will come from a Cisco update.

    Will call logs sync between handset and WebEx and vice versa?

    Unified call history will be available in future updates, no current date set, and some call logs do currently filter.

    Team Telephony and Busy Lamp Fields

    Team telephony option is not directly replicated in WebEx, User Presence is available through WebEx, and works through the spaces system

    Can you use username instead of email?

    As part of the change, it will switch over to being an email login – this is not able to be changed to the username.

    Can WebEx remember the login details?

    You can set it to launch with the computer, and will automatically login, but we cannot set it to remember the login details once logged out.

    Integration with Teams

    If you are a Microsoft Teams user, you can add it to Microsoft Teams and then you will be able to make and receive audio and video calls using your WHC with WebEx service.

    Will it work with all mobile devices?

    The App works in line with minimum requires and access to correct App Store access (This can be an issue for Huawei devices not able to access the google play store)- For minimum requirements, Android it Is version Oreo 8.0, for iOS it is 13.7 minimum

    Can you use click-to-dial?

    WebEx can be utilised alongside Go Integrator in the same way Office UC can currently to gain the functions of click to dial.

    Which App do we download?

    The app we use is listed on the App store purely as WebEx – without and specific additional names. (Not business or anything of similar conduct) – a screenshot of this is shared in the presentation.

    What is the Office UC like for like?

    WebEx basic is the like for like for the Office UC Business offering, WebEx Standard is in line with the Office UC Team – with the premium version adding a further functionality with its licence beyond this.

    Do we have limits on the number of personal contacts?

    Contact limit on the HV.Select platform is currently 1,000 contacts for Group contacts and 500 for Personal contacts. Adding contacts directly onto the WebEx app may differ to this limit.

    Does it work with my deskphone?

    Yes you can to send calls to your deskphone however, for answering your deskphone is via the physical phone itself.

    How do I change the ring tone?

    Go to Webex > Call Settings (at the bottom) > Notifications > Sound For Call Notificaitons (at the bottom again). Here you get a list to choose from.

    When does Office UC stop working?

    1st May 2022

    Are there any addition costs?

    No as it is a direct replacement

    For More Information:

    To learn how to install click here,

    Furthermore, for extra bits and more details click here

    Office UC to Cisco Webex Setup

    Installing Cisco Webex

    by | Oct 18, 2021 | General, MAC, Software

    Cisco webex

    Cisco Webex is the successor to the Office UC application with our provided telephone systems.

    Cisco Webex allows you to speak to whoever, wherever, whenever.

    Office UC to Webex Blog Guide

    Office UC to Webex Migration Guide Document

    No deskphone? No problem.

    Cisco Webex is the successor to the Office UC application, this will be the application that is supplied as part of our VoIP telephone services.

    Customer queries, business talk, meetings, communications and more, telephones are a core need for any business.

    By choosing us to support your telecoms, we can provide an easy-to-use app for you and your employees that need telephone access at home or on the go.

    See download links below, if one doesn’t work for example;

    I downloaded Windows one but says it cannot run this PC.
    Try the Windows 32bit
    Webex for Windows
    Webex for Windows 32bit
    Webex for Macintosh M1 Chip
    Webex for Macintosh Intel Chip
    Webex for Android
    Webex for iPhone/IPAD
    Webex for Linux .DEB
    Webex for Linux .RPM
    Webex Linux install guide

    Make calls easy

    Have a deskphone as well? You can send calls to your desk phone as well! Just go to the keypad and change your device.

    The app is a fully-fledged phone where you need it when you need it. TC-IT have had great success using the apps when we had to work from home or when out and about. It is a great option if you don’t want to use a deskphone at all. Undoubtedly, a useful feature is to separate your personal and work numbers, none of us want our clients to reach us on our personal numbers at any time of the day… Therefore, we phone them from our work numbers and keep our professionalism.

    Personally, we love the new app as it replaces both Office UC and GoIntegrator. It is easy to use, simplistic in design and is much easier hearing and speaking with colleagues and clients alike.

    Contact us today to find out how you can streamline your telephone system.

    Contact us