We deliver exceptional IT support
At TC-IT Services, we pride ourselves on providing an outstanding IT support experience tailored to fit the unique needs of each client.
We take our clients’ goals as seriously as our own, furthermore, our commitment to providing a customised solution for each of our clients is how we help them become more successful and support the dreams that drive their business.
Our IT support stands out due to our industry expertise, a commitment to continuous learning, a customer-oriented approach, comprehensive services, and trusted professionals.
What makes us different
Our commitment to excellence, customer-focused solutions, and a team of highly skilled specialists sets us apart.
Some of what we do
With TC-IT, you are not just choosing an IT service provider; you are partnering with a dedicated team that is invested in your growth and long term goals.
Choose us for your IT support needs, and experience the difference that true commitment makes.
Let us take the hassle out of your IT
Let us take the hassle out of your IT
Frequently Asked Questions (FAQs)
Q1: What does a managed IT support contract actually include?
With TC-IT, a managed IT support contract means we become your outsourced IT department. We take care of everything, including day-to-day technical issues, proactive monitoring, and cybersecurity. Also, we take care of software management and strategic planning. You get unlimited phone, remote, and on-site support. It means that there are no surprise bills every time something goes wrong.
Q2: Are there long-term contracts, or can I leave if I am not happy?
TC-IT keeps it simple with 30-day rolling contracts. There is no pressure to commit to a lengthy agreement and no awkward exit clauses. If you are happy with the service, you stay. If, for any reason, things are not working out, you are free to leave with just 30 days’ notice. It is a refreshingly honest approach that not many IT companies offer.
Q3: How quickly can TC-IT respond when something goes wrong?
TC-IT responds quickly to regular issues through its helpdesk. If your problem is critical, we can offer same-day service to resolve it quickly. We also offer extended hours support during weekends and out-of-hours options. It means that you will not be left in the lurch outside of standard working hours.
Q4: Can TC-IT help my business move to Microsoft 365 or Google Workspace?
Yes, this is something we do on a regular basis. TC-IT is a trusted partner of both Microsoft and Google, and we have years of experience in deploying, migrating, and managing these platforms. Whether you are moving from an old server setup or just want to get more out of the tools you already have, we can guide the whole process from start to finish.
Q5: What happens to my data if something goes seriously wrong, like a ransomware attack or hardware failure?
TC-IT has this covered through their backup and disaster recovery service. We run regular on-site and off-site backups combined with a structured recovery plan. If the worst happens, your business can easily get back on its feet quickly without losing data. Their 24/7 monitoring also means many threats are caught and dealt with before they ever become a real problem.
Q6: Is outsourced IT support cheaper than hiring an in-house IT person?
For most small and medium businesses, yes, it works out significantly cheaper. A full-time IT employee comes with a salary, national insurance, pension, training costs, and annual leave to cover. With TC-IT, you get a whole team of specialists for a fraction of that cost, with no recruitment headaches and no gaps in cover when someone is off sick or on holiday. You also only pay for what you actually need.
