How to improve the cyber security of your business

How to improve the cyber security of your business

How to improve the cyber security of your business

I haven’t been attacked or targeted

Why should I improve my cyber security?

Unfortunately, it is not a case of ‘if’ you get attacked but, when. As 80% of businesses are attacked on a daily basis, these attackers send their scams more often, far & wide. We are all targets, they want your money and they will do anything to get it.

Do not get caught out, see our tips below on how to make your business more secure. Prevention is far more cost-effective, than acting after an attack, and will save you time in the long run.

If you have been caught and have lost money, do not be ashamed. Report to your bank and  Action Fraud as soon as possible.

Use passphrases, not passwords

Passwords are often easily guessed, computer brute force passwords and we find that users often use the same password for many websites, platforms or computer logons. This means if your password has been compromised for one website, all of your data could be at risk.

A Passphrase is easier to remember and takes much longer for a computer to guess. However, you can make it even harder by ensuring that it is 12 characters long and must include numbers, and special characters (For example ! or ?) plus upper and lower case characters.

DinoPass and PassWordGenerator are useful websites that you can use to help you make your own unique passwords. As you should make it for yourself so you can remember it and if the website does get compromised you won’t be at risk.

We also suggest that you use a password manager/vault like 1password or Bitwarden to store all your passwords safely.

2 Step Verification

Password/Passphrase alone is not enough anymore, almost all online services offer or require 2-step verification(Also known as 2FA & MFA).

If you are using Microsoft 365 or Google Workspace for your business email and cloud services, MFA can be enforced at an admin level meaning that all your users will have to set it up.

There are a lot of free authenticator apps out there and these are some of the ones we recommend:

Google Authenticator, Authy and Mircosoft Authenticator – please see our guide here 

Be more diligent

When receiving emails/texts/calls take 5 mins to check the following;

  • Always check the sender or the number as it is normally different from the main business number/email address
  • Hover over the link to see where it take
  • Is it addressed to you? Normally scams are very generic
  • Are there spelling or grammar errors?
  • Does the format of the message look odd or out of place?
  • If it has an attachment, is it something you are expecting? Does the name of the file look right?
  • When in doubt, do not reply or click on any link. Ask someone else to have a look at the message and call the company from the number off their website NOT from the message you received

Additional Protection

For businesses, we strongly recommend our Spam filter service which stops email attacks before they hit end user’s mailboxes. You also need a good, paid Anti-Virus solution – we resell ESET and BITDEFENDER.

Backups are so important!

Keep an offline backup of your data, you can purchase an external hard drive, backup your files onto it and then disconnect when not in use. This means that your data is protected when offline/not connected to your pc which prevents attacks (Ransomware normally).

We can set up cloud backups of your data and servers plus have hot-spare copies of your servers ready if a total disaster happens. Our backup services start from as little as £10 + VAT, per month.

If you are not sure want you need or would like some help you can always contact us and we will be happy to quote you on a solution and give you a cyber security checkup.

2025 PSTN and ISDN Switch Off

2025 PSTN and ISDN Switch Off

What is the PSTN and ISDN Switch Off?

The traditional telephony network, the Public Switch Telephone Network (PSTN), will reach the end of life in December 2025, meaning the network will be switched off and services will no longer be supported.

The PSTN also supports the Integrated Services Digital Network (ISDN) which is the network that supports broadband, allowing both voice and data services to be delivered over digital lines simultaneously. This will also be switched off, meaning you will need to look into alternative broadband services as well as voice.

What is affected by the switch off?

In addition to the telephony products affected by the withdrawal of the PSTN, a number of connectivity services will also be withdrawn, including Asymmetrical Digital Subscriber Lines (ADSL) and Fibre to the Cabinet (FTTC) broadband.

This is because the underlying line product is being withdrawn, therefore there is no underlying telephone service to support the broadband.

 Does this effect me?

If you are still using a traditional landline and or haven’t changed your broadband recently from FTTC/ADSL you are effected by this. If you are unsure ask your broadband provider or a recent bill. If it says FTTC or ADSL or you are paying per call you are on PSTN/ISDN and should look at moving in the near future.

If you do not move you will be looking a reduced service and paying more for the same service.

What are the benfits of upgrading to non-pstn/isdn sERVICES

Here is a quick list of benfits or why you should move sooner rather than later;

    Phones

    • Cheaper calls
    • Flexible phone system
    • Easily customisable
    • Intergation with modem systems
    • No physical handset required, can use your smartphone or desktop
    • Global phonebook
    • Can keep existing numbers
    • Easy change and get new numbers
    • 30 Day contract or 3 Years lease for hardware at very reasonable prices

    Broadband

    • Better speeds
    • No reducation in service unlike old service which will have a reducation until they are disconnected in 2025
    • Same cost/cheaper with a much better responsive time from Openreach
    • Can be installed along side existing line with little or no interpulation
    • 30 Day contract for broadband

    I am sold what next?

    Contact us and we can send you a quote or look at some our infomation on our website about VOIP and broadband.

    Office 365 – How to Share your Calendar

    Office 365 – How to Share your Calendar

    Make your co-workers know what you are doing

    Here is a quick how to on giving others access to view your calendar (or not!)

    1. Login into your emails via www.office.com
    2. Open the Outlook app
    3. Open your calendar on the left handside
    4. On your calendar hover over, click on the three dots, then ‘Sharing and Permissions’
    5. From there you can now give people access or change your organisation*

    *Dending on your organisation setting

    Please see the video below on how to given others access to your Office 365 calendar.

    Video

    Office UC to Cisco Webex Setup

    Office UC to Cisco Webex Setup

    Cisco webex Migration

    By the end of this post you will know how to migrate from Office UC to Webex.

    Please view the guides below

     

    For the migration you will need to have you Office UC username and password.

    As well as your work email address.

    Your username is case sensitive,  for Example: Chris.McGuiness@tc-it.talk

    When you are ready, click on the link below and follow the video guide or PDF document;

    Start Mirgation here

    There is both a PDF Guide and video below on how to migrate from Office UC to Cisco Webex.

    Having problems?

    Office UC to Cisco Webex Setup

    Cisco Webex FAQ

    Webex

    Please use this as a place to answer some your queries about Webex

    Click on the plus to learn more!

    Contacts and WebEx

    Company and group contacts now filter through to the WebEx app. This can be delayed for the filtering through to the WebEx app, please allow up to 72 hours for these to fully pull through. We are aiming to have an improved refresh time provided by a Cisco fix later this year but are currently unable to confirm the date for improving the refresh time, which will come from a Cisco update.

    Will call logs sync between handset and WebEx and vice versa?

    Unified call history will be available in future updates, no current date set, and some call logs do currently filter.

    Team Telephony and Busy Lamp Fields

    Team telephony option is not directly replicated in WebEx, User Presence is available through WebEx, and works through the spaces system

    Can you use username instead of email?

    As part of the change, it will switch over to being an email login – this is not able to be changed to the username.

    Can WebEx remember the login details?

    You can set it to launch with the computer, and will automatically login, but we cannot set it to remember the login details once logged out.

    Integration with Teams

    If you are a Microsoft Teams user, you can add it to Microsoft Teams and then you will be able to make and receive audio and video calls using your WHC with WebEx service.

    Will it work with all mobile devices?

    The App works in line with minimum requires and access to correct App Store access (This can be an issue for Huawei devices not able to access the google play store)- For minimum requirements, Android it Is version Oreo 8.0, for iOS it is 13.7 minimum

    Can you use click-to-dial?

    WebEx can be utilised alongside Go Integrator in the same way Office UC can currently to gain the functions of click to dial.

    Which App do we download?

    The app we use is listed on the App store purely as WebEx – without and specific additional names. (Not business or anything of similar conduct) – a screenshot of this is shared in the presentation.

    What is the Office UC like for like?

    WebEx basic is the like for like for the Office UC Business offering, WebEx Standard is in line with the Office UC Team – with the premium version adding a further functionality with its licence beyond this.

    Do we have limits on the number of personal contacts?

    Contact limit on the HV.Select platform is currently 1,000 contacts for Group contacts and 500 for Personal contacts. Adding contacts directly onto the WebEx app may differ to this limit.

    Does it work with my deskphone?

    Yes you can to send calls to your deskphone however, for answering your deskphone is via the physical phone itself.

    How do I change the ring tone?

    Go to Webex > Call Settings (at the bottom) > Notifications > Sound For Call Notificaitons (at the bottom again). Here you get a list to choose from.

    When does Office UC stop working?

    1st May 2022

    Are there any addition costs?

    No as it is a direct replacement

    For More Information:

    To learn how to install click here,

    Furthermore, for extra bits and more details click here