About Us

We love what we do

TC-IT Services are based as a small company in beautiful Sussex. Altogether we have years of experience in providing professional, high quality and cost-effective IT Support. Not only do we support businesses of any size but also individual and group home users. Furthermore, we have an extensive customer base and provide IT Support throughout the South of England and London.

From one-off issues to advice and on-going IT maintenance, we are here to help.

Tailored for you

We offer pay-as-you-go IT Support services and have a range of fully managed IT Support packages. Our services and offers can and will be tailored to you and your company needs. For example to support your core network or, alternatively, outsourcing all your IT to us.

To look after you we try and prevent issues before they even happen through our passionate managed IT support service. The cost of downtime hurts any business small and big, we are here to save you time and money. Our advanced remote monitoring software will keep your network running and immediately warn us of any issues.

Through the use of remote technology, we can potentially resolve your computer problems within minutes. In addition, we can provide face-to-face help and advice.

Service Desk

We run a fully manned helpdesk system and all IT Support issues are logged and prioritised accordingly. Upon logging a call you will receive a confirmation email, updates on the progress of your tickets and also notified when it is resolved. We can also provide you with access to your tickets so that you can see how many calls are being logged by you and your staff.

Using TC-IT Services is like having your own dedicated IT Support department on hand, but without the associated costs.

Peace of mind

You can also feel reassured knowing that all of our engineers have the relevant qualifications, are fully insured and most importantly they are DBS checked.

Why Choose Us?

We genuinely love what we do. Coming to work for us is like a hobby and not a chore.

Clearly we don’t see every customer in the same way – we customise what we do to fit your needs, not the other way around.

As a result we go out of our way to understand how you work and the challenges that you face. In addition to delivering products and services that exactly meet your needs.

Above and Beyond our Competitors

With a long history of experience and a great track record, TC-IT Services provide a range of IT support services and more to local clients based in Sussex.

We have a extensive customer base and to date have never lost a customer or contract due to lack of service. That is why we guarantee to out-perform your current supplier to provide you with the best professional service.

We take our services to the next level

TC-IT Services provide a value added service by means of removing the hassle of trying to communicate with people who seem to speak another language.

By outsourcing your company’s IT requirements, you will reduce staff overheads for your company and consequently improve your overall performance and profit margins.

 

the brains and the brawn

The people work make TC-IT Services work

Matthew Ford

Director / Founder

With around 25 years of experience Matthew has worked with a huge and varied range of IT technologies and also in many different industries within the IT field.

Over the years Matthew has always been a key engineer in the IT companies that he worked for and has always excelled.  When he started TC-IT Services he had the desire to do things properly and not do things in the way that so many other IT companies do.  The key and top priority for his company is to provide an excellent level of customer service with the utmost care to his clients and he ensures that both himself and his staff always adhere to this.

Andrew Russell

IT Manager

Andrew has been with the company for nearly 5 years now and his skills and knowledge have grown as much as the company has.

Andrew is predominantly office based and his key role at TC-IT Services is managing the helpdesk and our staff workloads.  Customer service is what Andrew is all about, he has the patience of a saint, the technical abilities of an IT guru and is always on hand to help our clients.

Chris Mcginness

IT Support Engineer

Chris is a very skilled IT Engineer and an advid PC gamer when he is not working.

Therefore he knows computers and their components inside out and as well as being our in house workshop technician he is also our field engineer for regular support visits.

lucy ford

Accounts and Office Manager

Coming for a banking enviornment; finance, money and HR is Lucy’s thing.

Lucy takes control of all our invoicing, helps to man the phones from time to time and has the big reponsibility of keeping all of us in check.

salma richardson

IT Support Engineer

Salma is our newest recruit, she is a highly efficient and organised person.

Salma comes with a good few years of proven IT skills  gained from working at the NHS and most recently as an IT administrator for a local special needs school and college.

want a freebie

We know that we can out perform your current provider and that is why we are happy to offer a month free for any new IT Support Contract